Official Forum

I found that the actual link to raise a ticket with support is slightly obscure and particularly small, almost like it's meant to be difficult to find, so I put some screenshots here to help. The example is for the Elite Suito Interactive Trainer. Click on the category in the following screenshot:- ...

OK found it!

Not exactly obvious is it?

That link just takes me back to the page with the frequent questions, the knowledgebase and the link back to this forum. Where is the link to actual Customer Care as you suggest?

The actual 'Support' link on that page links back to itself. What's going on? Where is actual support?

I have started to experience a vibration from my Suito that I can feel right through the bike, pedals and handlebars. When the resistance is low the vibration is not there, it occurs when the power is approx. 120w and above. I have another bike that I have tried on the trainer and the same happens s...

I recorded a map route on my ride yesterday. I can see it on my mobile. How do I get it visible on my laptop, which is what I use with my trainer.

I had been using an on-bike Wahoo cadence sensor (Ant+) for last couple of years with a wheel-on trainer, with very good stable readings on Sufferfest and Zwift. I have recently purchased the Suito, my first interactive trainer, and the cadence readings on Zwift are very erratic. I have tried using ...