Official Forum

Cannot activate my Direto XR by this link: redeem.elite-it.com
Is it still actual?

Elite Admin S wrote:Hi

Please contact us through our page:
https://support.elite-it.com/en/ticket

We will gladly see some videos to understand if there's something wrong with your Rizer.

Regards

Ok, thanks. Done!

Well, I've been using Rizer since end of December and I don't like a few moments: 1. Why my bike frame is shifting left-right as well as the trainer when I'm steering with Rizer? I've asked some people about that but nobody has this issue. 2. If I strap down the trainer firm but then Rizer is moving...

Elite Admin S wrote:Hi

Can you tell me where do you live exactly?

We are in contact via PM.

One more question: do I need some spare parts for my "Marzocchi Dirt Jumper 4, 100mm travel" fork to get it working with Rizer?

Hi Did you try to contact our local distributor to have information on when it will be available in your country? https://www.elite-it.com/en/distributors Regards Yes, they said - April-May 2022. However, I will come back to riding outside in May :D Besides, I suppose local price will be extremely ...

Unfortunately, it is currently out of stock everywhere - not possible to buy I've chosen a trainer by Elite (Direto) in order to use it with Rizer sometime. But I don't know when that future comes and that is why I'm afraid to be disappointed with Elite

Hi there! I've just ordered Elite Direto XR-T and meanwhile it's on its way to me I want to figure our some question regarding installation of my 8 speed cassette: Shimano CS-HG41-8 aw (11-30). I've talked to some bike technicians and none of them know why some spacer is needed. The matter is that m...