Official Forum

Open a support ticket and send them a video showing the behaviour/sound.

https://support.elite-it.com/en/ticket

Try this link for Elite support - https://support.elite-it.com/en/ticket

Raise a support ticket with Elite. They will help you diagnose what's wrong.

I would raise a support ticket with Elite support.

I asked on Elite's Facebook page about a firmware update for existing Direto XR owners, and this is what they said:

Currently, this is the only compatible version. We have a firmware update for the Direto XR / XR-Ts on our schedule, aiming to make them Zwift Ready by the end of the year.

I can only comment on Zwift, but I suspect that the same is true for other training software.

No, it won't make any difference to anything other than your displayed/logged cadence value being more accurate. It won't affect anything to do with your power.

Elite's web page mentions the buttons controling Zwift and specifically mentions Zwift Play. So I assume the buttons work like Zwift Play for controlling the UI etc. But the virtual shifting is different and is Elite's own solution via their Square app.

As far as I can tell, the virtual shifting is Elite's own with the new Square, controlled by their app, and doesn't work with Zwift's virtual shifting. But it is still virtual shifting.

It would certainly nice to have the option, please Elite?