Official Forum

Obviously our definitions of acceptable differ, perhaps because I had spent over £600 on a product that was effectively useless for the purpose I had purchased. The response, regardless of when you sent it, was just not helpful. You have not responded on if the target on the test can be adjusted (as...

Can understand requiring approval but using holidays as an excuse for a 2 week wait on here and a week on the email support is not really acceptable given the poor manuals, limited availability of support through any other method and the high cost of the products - it seems reasonable to expect more...

Afraid that as the customer care took so long to get back to me (sure it said 48 hours and yet took a full working week), and this post sat for 2 weeks without being approved, I discussed it with the retailer and they gave me a refund in full. There was no way I could have completed the test as you ...

I started a topic hoping for help and the thread is sat at top of homepage under the recent active topics - when clicked on it says topic does not exist, so assuming nobody can reply. Customer care have not come back to me with the 48 hours and I have no idea if problem is fixable, a software issue ...

Hi all, just bought a Direto, after a few tests to make sure data is recording I ran the 'Training Test'. I stopped the test under a minute into the last 10 mins, I could not hold my target HR as the room was too hot and blew up. The power graph and HR map perfectly to the data I was seeing on the a...