Official Forum

Hi I'm sorry, the my e-training section was blocked (it was a mistake). Now it is opened. About the Strava export, it should work properly. We've just done some test and it works well. Please contact our customer care using the contact form in the app itself (so we will receive all the informations ...

Hi John About the import, it would be necessary to check the file to understand the issue. If you send it to us at real@elite-it.com (with a short explanation of the issue), we'll have a look at it. About the second issue, are you sure you have selected the proper time period in the upper part of th...

Thanks, your suggestions will be forwarded to the development team.

Regards

Hi

Please contact the customer care at [email protected] and ask for the latest beta to solve the problem.

Regards

Hi

I confirm the bug, but it's not true that the fix won't be fixed 'til fall
In the next official update release (in the next months), the problem will be fixed.

Regards

Hi

Do you mean connecting the Virb Camera to myRealVideo?
It is not possible, sorry.
I'll forward your request to our development team.

Regards

Hi

It's the same trainer.
If it is the misuro compatible version, you can use the Misuro on it to have the transmission of power.
But the power value is only calculated from speed, the Misuro is not a power sensor.

Regards

Hi

Are you using the direct export from the app?
Or are you trying to import a .tcx file?

Regards

Good morning

There is a bug in that version that can cause this error in some specific case.
Please contact our customer care at [email protected] and ask for the latest beta version, that fix this bug.

Regards

Hi

Which error do you get in Garmin Connect?
The file should upload, but speed may be incorrect (we're working with them about this issue, it seems to be due on how they interpretate the data in the tcx files)

Regards