Age not set

General discussions on Elite trainers

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howard_combe
Posts: 1
Joined: Sat Aug 03, 2019 9:45 pm

Age not set

Postby howard_combe » Sat Aug 03, 2019 9:46 pm

I have used my novo trainer since November with no problem. However, yesterday the app wouldn’t let me train and kept saying ‘age not set’. I have configured it countless times and set my age but it just keeps disappearing! Help please!!!

Sagal
Posts: 3
Joined: Fri Aug 02, 2019 11:29 pm

Re: Age not set

Postby Sagal » Sun Aug 04, 2019 10:03 am

Hello, the topic is here.
viewtopic.php?f=23&t=1778
It is not acceptable what Elite did with that. We deserve apologies and getting for free the "pedaling analysis" or for free the app for the ones that have to pay for it.
I wrote a review in apple apps and I gave one Star. I'm using the app for 18 months now with DRIVO

manxchaos
Posts: 2
Joined: Tue Jan 29, 2019 7:50 pm

Re: Age not set

Postby manxchaos » Mon Aug 05, 2019 4:45 pm

Has anything been done about this issue yet....?

andholladay
Posts: 1
Joined: Mon Aug 05, 2019 6:09 pm

Re: Age not set

Postby andholladay » Mon Aug 05, 2019 6:12 pm

Same problem, great way to make the app unusable.

macivad
Posts: 1
Joined: Tue Aug 06, 2019 8:01 pm

Re: Age not set

Postby macivad » Tue Aug 06, 2019 8:03 pm

Same problem - every video or training schedule I get the "age not set" error. Entered age countless times but it does not seem to be stored. Also reconfigured numerous times but no difference - still same error. (iPad version).

d.f.w
Posts: 1
Joined: Wed Aug 07, 2019 11:56 am

Re: Age not set

Postby d.f.w » Wed Aug 07, 2019 11:57 am

Just jumped on bike for a session and age not set. Cannot use program at all. Anyone had a fix for this I use an ipad.

Update just loaded and problem solved

nicola_dubeye
Posts: 1
Joined: Thu Oct 22, 2020 12:26 pm

Re: Age not set

Postby nicola_dubeye » Thu Oct 22, 2020 12:48 pm

It's the middle of October 2020
I have the same problem which appears to have been a long term problem. Age not set. The profile will not allow me to save the age and also country.

I thought I was buying a smart trainer and have a resistance during downloaded rides. Basically using one gear on a flat level. Nothing smart about this.

The apps are useless on apple products.

Mac OS Catalina 10.15.7 does not support myETraining- Apple cannot check it for malicious software.

These problems are clearly a result of Elite not updating their software.
:x


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