I found that the actual link to raise a ticket with support is slightly obscure and particularly small, almost like it's meant to be difficult to find, so I put some screenshots here to help. The example is for the Elite Suito Interactive Trainer.
Click on the category in the following screenshot:-
Click on the product in the following screenshot:-
Click on the extra small 'here' link ringed in the following screenshot:-
How to raise a support ticket
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