Activation code for 12 month trial

[martin_dteb]

I'm in the exact same position, entering the serial number and it's not recognised, with the same error.

Why is this happening, so annoying. Please fix this.

[bebu]

Same problem here...with a direto xr.

great customer experience...

[annecosta]

Hi, on my side, the QR code is invalid and I cannot find the serial number.

[guillaume.gentina]

I am from France and cannot active the 12 months free elite coupon after buying the home trainer direto for my bike. Could you assist me? Thanks, Guillame Gentina

[msa_silvandreoni]

I bought an Elite Novo Smart and I cant find where to activate the promo code for 1 year free training in the app. Where especific in the app am I supposed to insert the code?

[arthurpistolero]

Hi,
I have a problem, my coupon has been damaged during the delivery, I can't read some letters and numbers. What can I do?

[[email protected]]

Hello,
i just bought my HT suito t. my SN number is not recognized by redeem.elite.
Could you help me ?
thx
jfc

[juraj.szepe]

Hi, I have same problem with my new Direto XR and the activation of free trail.

Coupon activation not possible
It was not possible to recognize the selected serial code or trainer
Make sure the trainer serial code is correct. Please click here below.
(E1004)

I have tried to fill the serial number with and also without commas. The serial number is the same in the app MyEtraining and also Upgrade. The trainer is paired by using the QR code on the Direto.

Many thanks.

[jimjam26776]

Same issue with my Directo XR, put the serial in, and Error not recognised..

[Elite Admin S]

Hi guys

The following is a step-by-step guide for the sign-up procedure:
https://elitesrl.zendesk.com/hc/en-us/a ... Activation

Should you still be encountering difficulties:

- Make sure you typed in the correct serial number and try conducting the procedure again, use a different device if need be
- write down the error message number displayed on screen
- contact the customer care (https://support.elite-it.com/en/ticket)