App will not start Calibration Process

[kjblades]

I have tried many times recently to calibrate my Direto with no success. I had no problems previously.
I select Trainer Calibration -> OK (I have been using the trainer for more than 10 minutes) and nothing happens.
I do not get instructions to start peddling or increase speed.
I am using Version 3.17.3 on an iPhone 6s (IOS 14.6)

[Elite Admin S]

Hi

try by uninstall the app and install it again.
If the problem persists, contact the customer care directly from the app (Settings - general - contact us) adding as more information as possible (trainer model, app version, smartphone model...)

Regards