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Invalid SN on new trainer
Posted: Thu Jul 13, 2017 11:11 am
by miveli
Hi Guys,
I have a new Turbo Muin Smart B+ trainer and when I go through the setup with the My E-training app the serial number is invalid according to the app.
Any ideas?
Thanks
Mark
Re: Invalid SN on new trainer
Posted: Thu Jul 13, 2017 11:25 am
by Elite Admin S
Hi Mark
Which number are you trying to insert?
Re: Invalid SN on new trainer
Posted: Thu Jul 13, 2017 11:26 am
by miveli
S/N 53558
Re: Invalid SN on new trainer
Posted: Thu Jul 13, 2017 11:39 am
by Elite Admin S
Are you trying to put also the "S/N"? You have to insert only the number (53558)
Re: Invalid SN on new trainer
Posted: Thu Jul 13, 2017 12:02 pm
by miveli
yeah I am only using the numbers.
Re: Invalid SN on new trainer
Posted: Thu Jul 13, 2017 12:09 pm
by miveli
It looks like the QR code is wrong. i just tried a manual configuration and the S/N worked. I will try it again in the morning.
Re: Invalid SN on new trainer
Posted: Thu Jul 13, 2017 12:24 pm
by Elite Admin S
Good!
I'll forward the information to our quality department.
Re: Invalid SN on new trainer
Posted: Fri Jul 14, 2017 9:30 am
by miveli
Hi,
Tried again this morning and using a manual configuration on a tablet and android phone, I was able to get data from the misuro. When doing the QR code, both devices failed at the serial number. Hope that this helps.
Cheers.
Re: Invalid SN on new trainer
Posted: Mon Jul 24, 2017 1:15 am
I had a similar problem with getting my Misuro B+ working with my Quick Motion Rollers a couple of months back. QR did not work but manual entry did.
Re: Invalid SN on new trainer
Posted: Mon Jul 24, 2017 9:10 am
by Elite Admin S
Thank you guys, we'll do some check on the QR code labels