My Elite training issue

[mlclm_macdonald]

Today for reasons unknown when I attempt to use the My Elite training software from my iPad in Level or Program mode I get a message which says age is not set. If I go to parameters and enter my birth date as soon as I enter program or level mode I get the same message again . A return to the parameters pages shows that my previously entered birth date has not been saved and it defaults to today's date. I am therefore unable to use the trainer as I want to.

Any ideas about what is happening here?

[danielgearing]

HI, I am having the same problem.

[EJK]

Hi, I also am experiencing the exact same issue on my ipad and even tried using the app on my iphone 6. The app was working fine yesterday.

[mlclm_macdonald]

This can't be a coincidence. Hopefully someone from Elite is reading our posts and will provide an explanation and solution.

[sean.thistleton]

Same issue for me! Cooincidence that there was an update for the app a week ago which I downloaded? I sent a message to the enquiries email address but received no response yet.

[paulhorner1977]

Same issue my date of birth keeps disappearing from my iPad app. Infuriating.

[MarkA]

Just had this email ....

Edoardo (Elite Srl)
Aug 1, 10:43 CEST

Good morning,

Thank you for getting in touch with us and for your alert.

Concerning your request:
We confirm that we reported the problem to our programmers and we are already working to fix it with a new release as soonest as possible.
It will be our care to inform you once solved the matter.

Thanks in advance for your understanding and

Best regards.
Edoardo
Elite srl

[ceciobella]

Has anyone seen any progress on this? I still have the same issue which, after 3 days, seems pretty poor.

[richhodg]

Hi
I am having the same issue. started the other day out of the blue insisted on subscription ( I really only use it on trainings mode) I eventually paid up and now have the age/date of birth issue. Still going on. I tried to download the desktop app which just crashes my laptop. Having paid the money I am not happy.

[andiyatsia]

Just had this email ....

Edoardo (Elite Srl)
Aug 1, 10:43 CEST

Good morning,

Thank you for getting in touch with us usa today protonmail and for your alert.

Concerning your request:
We confirm that we reported the problem to our programmers and we are already working to fix it with a new release as soonest as possible.
It will be our care to inform you once solved the matter.

Thanks in advance for your understanding and

Best regards.
Edoardo
Elite srl

I enter program or level mode I get the same message again . A return to the parameters pages shows that my previously entered birth date has not been saved and it defaults to today's date. I am therefore unable to use the trainer as I want to.