This means that the software should find it.
First, let's check the dongle (1).The ant dongle is properly connected to the usb port?
If you open windows device manager, the dongle is properly recognized?
If not, install the driver manually.
If this doesn't solve the problem,
let's check the communication in the software (2).
When you try to pair the trainer, in the page where you have to select the communication protocol, the ant symbol has a red exclamation point over it?
If it is so, check if you have installed other programs that can accede to the dongle. Some of them (like Garmin Express, AntAgent...) can occupy the ant dongle at computer start up. If this is the case, disable them (or kill the process in task manager before running my e-training Desktop).
If this is not the cause of the issue, check also if the trainer is still communicating with something else. So,
let's try resetting the communication (3).
Follow this procedure:
- power off the trainer
- power off any device that you have previously used with the trainer (smartphone, tablets, Garmin devices...)
- restart your pc
- power on the trainer only
- do again the configuration
If still the problem is not solved, contact our customer care at
[email protected].
Regards
