Noises with resistance issues

[paulo.banon]

Hi everyone,

Recently i started having some strange noises and resistance issues with my Direto XR.
Video with the noise: https://photos.app.goo.gl/ZGdZYpytFCLupiu18

After opening the side panel of the trainer, i was able to pinpoint the issue.
Using the myEtraining app, using level mode, and changing the resistance step by step, i can move from level 1 to level 6 without issues, but starting at 7 the sound begins.

Any idea what is going on, and what i can do to address this issue ?

Thanks!
Paulo