Direto does not detect power sensor

[destebab]

Hello,

I have a Directo from the month of May. So far it has worked correctly, but since today it does not detect the power sensor in MyEtraining.

In Zwift it does not work, the resistance does not change when the climb gets harder. If I perform a workout in ERG mode, Zwift tells me that the ERG mode shuts down automatically and there is no resistance whatsoever.

I have uninstalled all the software and I have reinstalled it and it has not solved the problem

Happy new year!

[luthier1964]

I suddenly have the exact same problem. What was your solution?

I just re-calibrated, but that did nothing. The resistance doesn't change, my maximum effort power is around 250W (my FTP is 288). I even tried with and without ERG in workout mode and there's no difference.

[Elite Admin S]

Contact the customer care at [email protected], it may be a problem on the electronic board

Regards