Official Forum

Hello All,

I am an american looking to get a replacement part for my elite direto. The motor thread has stripped and it would be such a waste to throw out the entire machine. I talked to customer service and they said they could not repair the trainer since the cost of shipping would be too expensive to ship back to italy. I am handy and just need to find a replacement for the motor screw. It has stripped threads. Does anyone have any access to getting me a replacement thread. Thank you!

As an aside if it matters, i bought an elite suito all ready as a replacement. I just don't want this trainer to be thrown out since only the screw is broken. Seems so environmentally irresponsible to do so. Thank you so much!

Hi

We could send you a new motor, but the problem is the complete operation, as it's necessary to remove the flywheel first.
Removing the flywheel without proper equipment is really difficult (almost impossible).
I'm going to contact you by email to understand if I can help you a little bit more.

Regards