Suito-T flywheel noise

[lasdrubala]

Hi, I bought a new Elite Suito trainer two weeks ago. The first times I used it I was very pleased/ surprised with the noise (or should I say, NO noise at all, just the chain and gear shifting) - but to be fair I was recovering from an injury, so I wasn't pushing really hard. Yesterday I started hearing a much louder noise coming from the flywheel (especially loud when simulating a descent in the big gears). It's not as loud as a drill, but definitely louder than a hoover, enough for me to concern about me maybe annoying the neighbours.

I found a video online of that sound:
https://www.youtube.com/shorts/1TPasmhhvY0

Is it normal?

thanks

[Elite Admin S]

Hi

Please contact our support and add a video in which we can hear the noise of your trainer.
Specify also the trainer serial number

https://support.elite-it.com/en/ticket