Right leg does not fold

[ftw250]

Received my new Suito T unit and the right leg does not fold because is blocked by the metal piece.
Tried to open a ticket but that form says it's not possible to submit a ticket...

Any help? Thanks.

Here's a pic of the issue: https://ibb.co/nw8SXj4

[ftw250]

Hey Elite team,
My issue remains open and is now really impacting as I need to fold both legs.
Please advice.