Direto XR destroy bike frame during lifting by Rizer

[adalbert8]

Hello.
I have problem. I have new Direto XR bought in December 2021 and new Rizer simulator. Connected to new bike.
Direto destroy bike frame during lifting by rizer.
After full tightening of rear axis (thru axle), elements of bike frame touched by axis are destroyed by cutting when front of bike going up and down. Aluminium shrims fall down and gather on trainer parts. Frame is destroyed. When I screw with loose, cutting also exist because of friction of parts. What I do wrong?
Which Direto are real compatible with Rizer?
What I have to do now?

[adalbert8]

Attachment pictures.

[adalbert8]

pictures.

[adalbert8]

and last.

[Elite Admin S]

Good morning

I see that you're already in contact with our customer care to investigate the situation.
Please go on with the technician who is taking care of your case and at the end if you like share here your experience

Regards