Suito reset calibration - impossible to pedal

[tardifpatrick0]

Is no one even monitoring or answering these concerns? My machine has suddenly done the same thing after 2 years of functioning just fine. Also it makes wired buzzing noises on boot up…
Amazingly frustrating that it takes days to hear from someone and there’s no call centre…ridiculous

[Elite Admin S]

Hi

Sorry if in the last weeks we have been missing in the forum, but we are having some problems with the peak of pandemic here in Italy.
Also, this is only a forum and it's not meant to be our primary support channel.

This is our support page, where you can open tickets to our customer care:
https://support.elite-it.com/en

We also do have a call center:
+39 049 594 0044

That said, if you have problems with the trainer resistance (like in your case), there may be a problem on the electronic circuit board.
To check this, it's necessary to contact the customer care, the guys there will ask you a specific test to check and solve the problem.

Regards

[claudia.almendros]

Same problem. Did ANYONE find a solution???