Rizer moves and keeps at -39.5%

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eduardosugai
Posts: 1
Joined: Wed Mar 23, 2022 2:20 am

Rizer moves and keeps at -39.5%

Postby eduardosugai » Wed Mar 23, 2022 2:24 am

Hi. After my training, I switched my rizer to manual mode. Pressed the up arrow up to top, than it suddenly moved all way down. Tried to turn it off and on, it moves all way up and than down again. When it pairs with app, it shows correctly the gradient up to -11% and than shows -39.5% and does not respond to app nor button
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Elite Admin S
Posts: 2776
Joined: Tue Nov 08, 2016 10:18 am

Re: Rizer moves and keeps at -39.5%

Postby Elite Admin S » Fri Mar 25, 2022 9:08 am

Please contact our support to solve the problem:
https://support.elite-it.com/en/ticket

Regards
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