Kura no longer recognised on Windows?

[Velottante]

My Kura has stopped being recognised on my Windows 10 PC & other devices. I use Maximum Trainer as the recording app on the PC though it links & recognises the trainer, it no longer will record power, speed or cadence? MY HR monitor is fine so it's not the ANT+ stick either.
All lights are flashing as they should & up until a couple of weeks ago everything was fine. I have tried different PC's, phones & tablets & all are the same, nothing is showing?
Any advice would be appreciated?

[Elite Admin S]

If you do again the configuration, the serial number of the trainer appears regularly on the list of available devices?

[Velottante]

Only in bluetooth, not ANT but it is still not showing any power, cadence or speed?

[Elite Admin S]

Please contact the customer care at [email protected], it is necessary to investigate further.

Regards

[Velottante]

Thank you. As an update, I was able to get my apps to recognise the Kura using ANT+ however they are still not able to show power, speed or cadence. On a different app I can see the signal strength & it keeps varying from nothing to low to high.
I will contact customer support for further advice.