Direto Broken Belt

[andylinquist]

My belt broke today in the middle of a ride. It was working normally then suddenly lost resistance completely. I could see that the belt was broken through the vents. How is this issue handled? Will I need to send it in or will they send me a new belt? And if it’s the latter, how would it ever be accurate again?

[Elite Admin S]

Contact the customer care at [email protected].
The guys there will send you a new belt and pulley, and all the instructions to mount it and calibrate the trainer

Regards

[marcelo.moreira.xavier]

Hi andylinquist,

The belt replacement really solved the problem? Is this a reliable unit again?
I would appreciate your impressions.. I'm facing the same problem now.

[Johny32]

Good morning,

The belt of my trainer also broke.

Anyone has or knows any distribuitor or store that sells the replacement belt for Elite Direto?

Thanks


Edit: Due to be in the guarentee period, Elite solve my problem very quickly. In just 1 week (since i wrote the first mail till i receive the new kit (Belt replacement Kit for Direto) my problem was completely solved.