65 Second data loss from Turbo Muin B+

[S_J_P]

Hi all, I wonder whether anyone has any input to this issue I've seen with my Real Turbo Muin B+ which is connected to an iPad5 via Bluetooth along with a separate HRM strap.

Every 64/65 seconds I lose my speed, power, and cadence signal, what is intriguing is that whilst the speed falls to "0" for two seconds, the power and cadence go null (i.e. no output, not just zero output) whilst the HRM signal remains present. This loss of data is present on an iPhone as well as an iPad.

Here is a log extract from yesterday evening showing one of the many regular dropouts.

Date..............................Distance...Speed...Heart rate...Power...Cadence
2018-01-03 16:37:54......441......23.4......105..........107.......73
2018-01-03 16:37:55......447......23.5......105..........108.......72
2018-01-03 16:37:56......454......0..........105
2018-01-03 16:37:57......454......0..........105..........107.......0
2018-01-03 16:37:58......460......23.5......105..........107.......69

Has anyone else experienced similar dropouts, or does anyone have an idea of their source?

Steve.

[Elite Admin S]

Hi

I see that you're already in contact with our customer care.
Please go on with the guys there.

Regards